FAQs
Ordering from Swonit
Must I create an account?
No. Guest checkout may be used whenever it is offered. Creating an account can make eligible order information easier to review.
What payment methods are accepted?
Only the methods displayed during checkout are currently available. Options can vary according to location, device, currency, and the payment services activated for the store.
How is payment information handled?
Checkout payments are processed by Shopify and the selected payment provider. Swonit does not receive your complete card number.
Which currency applies?
The relevant currency is displayed in the storefront or checkout. If conversion is needed, your bank or payment provider may apply its own rate or fee.
Delivery and order changes
What address details should I provide?
Enter a complete deliverable address, including unit number, city, region, postal code, country, and a reachable phone number if requested. Please check all details before completing checkout.
Can an address be changed or an order cancelled?
Email support@swonit.com promptly. We will try to assist before dispatch, but a change or cancellation cannot be guaranteed after fulfillment begins.
What is the expected delivery time?
The average fulfillment time is 8–14 business days. After payment confirmation, orders are generally processed and dispatched within 3 business days, followed by an estimated 5–11 business days in transit. Saturdays, Sundays, and applicable public holidays are excluded.
Will I receive tracking?
When tracking is available, it is sent after dispatch. The carrier may need time to register the first scan, and products from one order may arrive in separate parcels.
What if something is damaged, missing, or incorrect?
Contact us promptly with the order number and clear supporting photographs. We will review the information and provide an appropriate remedy for a verified issue.
Returns and assistance
What is the return period?
A return for an eligible item may be requested within 30 days after delivery. The item must be unused, unworn, unwashed, and returned in its original condition with its packaging. See the Return & Refund Policy for complete conditions and exclusions.
How are refunds paid?
After an authorized return is received, inspected, and approved, the refund is sent to the original payment method. Posting times depend on the bank or payment provider.
How do I reach customer support?
Write to support@swonit.com.