Return & Refund Policy

Last updated: October 10, 2026

Thirty-day request period

You may request a return within 30 days after an item is delivered. An eligible item must be unused, unworn, unwashed, and in the condition received, together with its original packaging, tags, accessories, manuals, and proof of purchase.

Personalized or made-to-order products, gift cards, digital or downloadable goods, perishables, opened personal-care products, and goods identified as final sale cannot be returned for change of mind. This exclusion does not apply to a verified defect, damage, incorrect supply, or a non-waivable legal right.

Requesting authorization

Before sending anything, email support@swonit.com with the order number, item, and reason. We will provide the applicable return instructions and address after authorization. Parcels sent without authorization or to an unrelated address may be delayed or refused.

Return costs

For a change-of-mind return, the customer arranges and pays for trackable return shipping. Original delivery charges are not refundable. When Swonit verifies that an item was defective, damaged, missing, or supplied incorrectly, we will provide an appropriate remedy and cover reasonable return costs if a return is required.

Where allowed by law, the customer is responsible for additional costs caused by an incomplete address, an unauthorized refusal, or a parcel that is not collected.

Problems on arrival

Please report a damaged, incorrect, or missing item promptly. Include clear photographs of the product, shipping label, and outer packaging, and retain the packaging while the review is underway. We may request other information reasonably needed to assess the issue.

Inspection, refunds, and exchanges

We will contact you after an authorized return is received and inspected. An approved refund is issued to the original payment method. Your financial institution may require extra time to display the credit. Where applicable law permits, a refund may be reduced or refused if an item has been used, damaged, or returned incomplete beyond what is needed for a reasonable inspection.

Exchanges depend on stock availability. In some cases, the most efficient solution is to return the eligible product and place a separate order after approval.

Cancellations and address corrections

Contact us as soon as possible before dispatch. We will make a reasonable effort to help, but cannot guarantee cancellation or an address update once processing or fulfillment is underway. Mandatory consumer rights remain unaffected.