Shipping & Delivery

Last updated: October 10, 2026

Order processing

After payment is confirmed, an order is generally processed and dispatched within 3 business days.

Transit and overall timing

Estimated transit time is 5–11 business days. The average fulfillment time, combining processing and transit, is therefore 8–14 business days. These periods are estimates rather than guaranteed delivery dates.

Business days exclude Saturdays, Sundays, and public holidays relevant to processing or delivery. Customs review, seasonal volume, carrier interruption, severe weather, address checks, and other circumstances outside our reasonable control may extend the estimate.

Tracking and separate parcels

If tracking is available, it is supplied after dispatch. A carrier may need time to publish its first event after a label is created. Products from the same order can be shipped separately and may arrive on different dates without an additional product charge.

Delivery details

Please provide a complete and correct delivery address. If a correction is needed, email support@swonit.com immediately. We will try to assist before dispatch but cannot promise a change after fulfillment starts. Where permitted, costs resulting from a wrong address, refusal, return to sender, failed collection, or redelivery may be charged to the customer.

Customs and destination charges

International parcels may be inspected by customs. Unless checkout expressly states that import charges are included, the recipient is responsible for destination duties, taxes, brokerage fees, and similar charges. Customs procedures and remote-area services may also delay delivery.

Lost, damaged, or undelivered orders

If tracking remains unchanged for an unusual period, a parcel is shown as delivered but cannot be found, or it arrives damaged, email support@swonit.com with the order number, tracking details, and relevant photographs. We will investigate with the carrier and provide an appropriate remedy for a verified claim.